Using technology to improve the bottom line

Technology and communications companies face challenges from all sides. Customers want newer products and services delivered quickly, with higher quality and performance. Mobile and networked technologies create new channels for product sales and customer support. At the same time, limited demand information causes difficulties in forecasting, planning and execution — whether it's sales of components and devices or subscriptions and services. In addition, operating in a global market requires business rules to be aligned across plants and between partners, despite differences in language, local currency, time zone and technical infrastructure.

These forces mean that technology companies only get one chance to develop the right products for their customers. Timely demand-visibility, supply-and-demand synchronisation, value-chain optimisation, collaborative product innovation and efficient global operations are more important than ever. To survive economic and market cycles, high-tech suppliers, manufacturers, distributors and resellers need to manage, leverage and share huge amounts of information about suppliers, components, end products and customers.

In the communications industry, trends such as increased competition, service proliferation, commoditisation of products and services, and the demands associated with running a customer-focused organisation are forcing companies to concentrate their resources externally and to perform more efficiently. Local and long-haul carriers, mobile operators, cable companies and DSL providers have to squeeze costs and reduce their prices for consumers while they differentiate existing offerings and introduce new ones.

Knowing what's next in the global marketplace
Our clients come to us because they need a partner who understands their industry, their customers and their employees. Our experience covers everything from digital asset management, to the content management life cycle, to 3G application services, to broadband and iTV portal development, to mobile data strategies, to m-commerce solutions for wireless operators. We use our understanding of the human experience to develop solutions that people — whether they are employees or customers — accept and really use. Our track record with major companies and their suppliers in the industry gives our clients confidence that we will help them implement advanced technologies to achieve measurable business results.

Information Technology & Communications
New innovations within information technology and communication have removed many of the barriers that once separated providers of hardware, software, networks, and services. Visuality Internet Technologies helps technology companies broaden and diversify their offerings through new services that help them reach and retain enterprise, small business, and mass-market customers.

Responding
PC manufacturers providing “mass customization” through tailored software packages. Networking companies making infrastructure investments for mass-market services. Software providers moving from off-the-shelf packages to a services-oriented business model. Service companies adding Web-based capabilities to their CRM platforms. These are a few examples of how information communication and technology providers are adjusting their business strategies based on factors that include mergers and acquisitions, emerging technologies, and rapid shifts in market dynamics.

Visuality Internet Technologies helps technology organizations on several levels: We bring a deep insight into user experience to all our client engagements. We know how users interact with technology at the individual and organizational level, and help clients leverage that knowledge to their competitive advantage. We not only understand emerging technologies – we have a wealth of experience in helping companies determine which new technologies offer the greatest promise, and how to implement them successfully. We know that the technology market is in a state of constant transformation, and help clients to adapt to those changes.

From Strategy to Implementation
Visuality Internet Technologies offer information technology and communications clients a full spectrum of services:

Strategic services

• Corporate and brand identity
• Brand integration
• Strategy and planning
• Technology assessment
• Product and service diversification

Creative and Web development

• Web portal design and development
• Intranet and extranet design and development
• Experience design
• Product launches
• Usability testing

Technology services

• Legacy system transformation and integration
• Content management
• Web-based and wireless application development
• Third-party integration
• Platform migration
• Infrastructure development